Terms & returns
Version: 2026-10-23
Withdraw from your purchase here1. Seller and orders
These terms apply to consumer purchases from Kwipz AB, Swedish company registration number 559540-5944. Business and return address: Ättehögsgatan 7 f, 416 74 Göteborg, Sweden. Contact: admin@kwipz.com.
Your order becomes binding once payment is completed. An order confirmation is sent by email. The terms in effect when you buy apply to your order; later changes do not alter existing contracts.
2. Prices and delivery
We dispatch from Sweden to Sweden, Poland and the Netherlands. Prices include VAT and are shown in SEK for Sweden and EUR for Poland and the Netherlands. Available payment methods and the total price including shipping are shown before payment at checkout.
Free shipping applies from SEK 400 to Sweden and EUR 50 to Poland and the Netherlands. Orders are normally dispatched within 1–2 business days. Transit time is additional and depends on the destination and shipping service. Standard delivery to Poland and the Netherlands is untracked. Contact us if delivery is delayed or missing. We remain responsible until you or someone you nominate receives the goods; untracked delivery does not limit your rights.
3. Right of withdrawal
You may withdraw without giving a reason within 14 days, starting on the day after you or someone you nominate receives the goods. If goods in one order arrive separately, the period starts on the day after the last item is received. This also applies to our standard designs printed after ordering.
Notify us before the period ends using the withdrawal function below, by email to admin@kwipz.com or by another clear statement to our address. You may use the model form below, but it is not compulsory. Simply failing to collect a parcel is not a withdrawal notice.
4. Returns and condition
Send the goods to Kwipz AB, Ättehögsgatan 7 f, 416 74 Göteborg, Sweden, within 14 days of giving notice. You pay the direct return postage. We charge no separate return handling fee. Pack the goods securely and keep proof of posting. You do not need to wait for return approval.
You may inspect the goods to establish their nature, characteristics and functioning. Handling beyond what is necessary may result in a deduction for actual diminished value, where permitted by law. Applying stickers or using shin guards in training normally exceeds such inspection. This does not automatically remove the right of withdrawal or affect your rights concerning faulty goods.
5. Refunds
If you withdraw from the whole order, we refund the goods and the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery option are not refunded. For a partial return, we refund the returned goods; original shipping is refunded where required by law.
We refund without undue delay and within 14 days of your notice, using the original payment method without a refund fee. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier.
6. Faulty goods and complaints
Contact admin@kwipz.com if goods are faulty or do not match the contract. Describe the issue and, if possible, include your order number. For a valid claim we cover necessary costs, including return postage, and provide repair, replacement, a price reduction or a refund as required by law. Original packaging is not required for a faulty-goods claim.
Sweden: the usual claim period is three years; notice within two months of discovering a fault is always timely. Poland: the seller is liable for non-conformity appearing within two years of delivery, or longer where required by law; complaints are answered within 14 days. Netherlands: statutory conformity rights have no universal fixed two-year limit and depend, among other things, on the product's reasonably expected lifespan.
7. Consumer protection and disputes
Swedish law applies, but this choice does not deprive you of mandatory consumer protection in your country of habitual residence, including Poland or the Netherlands. These terms do not limit your mandatory rights or access to competent courts. Contact us first about a complaint. You may seek guidance from your country's European Consumer Centre and, where eligible, refer a dispute to the Swedish National Board for Consumer Disputes (arn.se).
8. Personal data
We use return and withdrawal details to handle your request and meet our legal obligations. See our privacy policy for further information.
Model withdrawal form
You may copy this form and send it by email or post. Using this form is optional; any other clear withdrawal notice is also accepted.
To Kwipz AB, Ättehögsgatan 7 f, 416 74 Göteborg, Sweden, admin@kwipz.com I hereby give notice that I withdraw from my contract of sale of the following goods: Goods and quantities: Ordered on / received on: Consumer's name: Consumer's address: Order number (optional): Date: Signature (only if submitted on paper):